May 9th, 2008
The primary mailserver will be unavailable for approximately 10 minutes whilst we upgrade to the latest release.
Mail will continue to be delivered to our backup mail server.
May 2nd, 2008
This is an update to the message we posted earlier regarding network problems at the London Internet Exchange (LINX). This is completely unrelated to the issue at RHC on Wednesday.
LINX is where the majority of UK ISPs and content providers connect to each other and exchange traffic. There was a significant problem earlier today at approximately 11:15 which affected LINX, and can be seen at their public traffic statistics by the graph dropping to half the usual levels:
https://www.linx.net/pubtools/trafficstats.html
Our network is designed to close down connections that have problems via the BGP protocol, which is what happened. Traffic is then automatically re-routed over other connections. The network resiliency happened as designed and traffic continued to flow as normal.
There is a considerable amount of network disruption at other UK providers as a result of this problem at LINX, but our service is not affected by this. If you use certain UK providers to connect to us you may see performance adversely affected and also packet loss; this is a problem at the provider/LINX end rather than pur data centre.
We would like to emphasise this problem is outside our network, and is completely unrelated to the issue that happened at our RHC data centre on 30th April 2008.
May 2nd, 2008
There appears to have been a major outage at LINX (London Internet Exchange) that has caused the data centre our servers located in along with several thousand other servers to suffer a loss of network connectivity.
The outage lasted approximately 30 minutes and we will update this post once we have more information.
April 30th, 2008
The data centre our servers are located within is currently experiencing a severe DNS issue which is affecting users across multiple web servers. They are currently working as quickly as possible to resolve the problem and return service to normal.
At this time we do not have an ETA for resolution but we hope this will be very soon.
UPDATE - 14:00 - All systems have now returned to normal and we are awaiting an RFO (Reason for outage) report from the data centre.
March 21st, 2008
We are aware of issues affecting our Windows network at present, we are working to resolve the problem as quickly as possible.
UPDATE 17:31
We have now located the issue to be with our DNS server. We have technicians on site and are working to resolve the problem.
UPDATE 18:42
The DNS server is now back up and running and we shall continue to monitor it’s status. Please accept our apologies for this unexpected down time.
March 10th, 2008
We are experiencing a very high volume of calls which is preventing us from working through the outstanding issues.
Whilst we appreciate there are still problems we would ask that you either send a support ticket to support@openmindhosting.com or visit www.openmindsupport.com to let us know if you are having problems.
March 9th, 2008
Firstly we would like to apologise for the issues you may have suffered over this weekend. The migration certainly didn’t go as smoothly as we had hoped despite several weeks of planning and preparation. Our team worked a total of 26 hours on Friday/Saturday to make sure the majority of our services were up and running and this work continued in earnest today. The majority of issues are now resolved but if you are still having a problem then please either send an email support@openmindhosting.com or submit a ticket at www.openmindsupport.com In order for us to resolve your problem as quickly as possible, please follow the following format when reporting a problem: Domain affected: Error message if any:Any other information: If you are telling us about multiple domains then please follow the above format for each domain and problem. We will then resolve the problem as quickly as possible. Thank you for your continued patience and rest assured we are working flat out to stamp out the final bugs.
March 9th, 2008
The Helm control panel is now available at www.helmcontrolpanel.net
March 9th, 2008
We are making some final checks to the Helm database and we should be allowing access gain very shortly.
March 9th, 2008
External access to the mail server webmail is now back online. Please use the record webmail.yourdomain.com where yourdomain.com should be replaced by your actual domain name and then your database username and password.
NB: It may take up to an hour for the DNS change to take effect.
Mailserver Upgrade
