The above server is currently unavailable due to a failed power supply unit. We have engineers dealing with the issue and will post an update shortly.
Update 21:00 – the server is now back online. Please accept our apologies for the inconvenience caused.
As part of our long term commitment to continually raising the level of hosting service that we provide , we are undertaking a major capital investment programme to improve and upgrade our entire network.
The net result of this programme will be a network with greater capacity and redundancy, complete with a ‘future proofing’ capability enabling us to offer you new services like IPv6 and MPLS in the very near future.
We are planning to implement this upgrade in two phases over the coming weeks, with the first scheduled window being 1st December between the hours of 01:00 am and 06:00 am GMT. During this window clients will experience a very short period of connectivity interruption of less than two minutes as we change the routing configuration from the current equipment to four fully redundant network segments. The second phase, details of which will be released in a separate communication, will involve the migration of the rack uplinks to the new network segments. Once again as a consequence of implementing Phase 2, clients will also experience a period of less than two minutes of connectivity interruption.
We apologise for any inconvenience this may cause, and hope that you’ll appreciate that we are undertaking this action to ensure that we can continue to provide the best hosting service available.
15:30
Our billing system will be unavailable for about 30 minutes whilst we carry out some maintenance work…
Several users have alerted us to a problem connecting to the email server this morning. We are currently investigating the problem and hope to have it resolved asap.
In the meantime, you can collect email through the webmail service at http://webmail.helmcontrolpanel.net and logging in with your email address and password.
Update 10:33 – This problem has now been resolved.
We are currently in the process of restoring service to IS-3716 after the corruption suffered by the primary disk. The OS is currently installing and should be complete in around 45 minutes.
We will then be able to check the secondary disk that there is no need to reinstall customer data. Once this is complete, we should be able to start bring sites back online. This process will take anything up to about 3 hours.
Update 14:36 – We have almost completed the securing of the OS and installation of critical web services. The next task will be to start restoring domains to IIS. Unfortunately it’s not possible to give a time scale as to how long this will take but due to the nature of the restoration tool, site will be restored alphabetically.
Update 15:14 – We have now commenced the restoration of domains. During this time the Helm control panel will be unavailable to all users including those not being restored.
Currently restoring domains A-E
Update 16:09 – Now restoring domains F-J
Update 16:53 – Now restoring domains K-O
Update 17:25 – Now restoring domains P-T
Update 18:32 – Now restoring domains U-Z
Update 19:01 – All domains now restored.
A RFO (Reason for Outage) will be sent shortly.
We are currently investigating an outage with IS-3716 which is one of the Windows web servers. We shall provide more updates as soon as possible.
Update 19:00 – The following email has been sent to all affected users:
You are receiving this email as you currently have a Windows hosting plan with Open Mind Hosting.
IMPORTANT! This issue ONLY affects users who have sites on server IS-03716. It does NOT affect users on server IS-08313. In short, if your web site is available then you are not affected.
At around 5:30pm we detected an issue with server IS-03716 which is used to serve website requests on our shared hosting platform. On investigation it appears that the primary disk for this server may be in the process of failing. To prevent any data loss we have taken the server offline whilst we perform a full diagnostic and attempt to repair the disk.
Based on the results of these tests, we may have to reinstall the operating system and/or retrieve your web site data from backups which were taken at around 1am this morning.
The net result of this is that all web sites on the affected server will not be currently available. This does not affect email or databases as they are both on separate servers.
We shall provide updates as soon as we have them via our status board at http://www.openmindstatus.com so please try and avoid submitting a ticket asking for updates as we post progress on the status board for all to see. Once we have restored service, a further email will be sent.
Obviously this is an inconvenience to you but rest assured we are working as quickly as possible to resolve the situation.
Update 21:20 – We are currently running a check disk on both drives to rule out any drive corruption.
Update 02:30 – the disk check is still continuing. Note that this the preferred method to formatting the server. A further update will be issued shortly.
Update 04:00 – the chkdsk is still running but should be completed shortly.
Update 09:00 – Unfortunately due to the time chkdsk is taking to complete it does indicate that the level of corruption is unsalvageable . A decision has been made to reload the OS to prevent further downtime. A new status post has been made to track the restoration progress.
We are carrying out emergency maintenance on the primary mail server (IS-11329) shortly to apply an upgrade to the latest version of SmarterMail.
The maintenance will commence within the net hour and will last approximately 30 minutes.
During this time mail services will not be available. Further updates will be given when the work commences and once it is complete.
18:06 – The upgrade has now commenced.
18:14 – The upgrade has now completed and mail services restored.
A full change log may be found here:
http://www.smartertools.com/smartermail/releasenotes/v8.aspx
We are currently experiencing a minor issue with the SolusVM VPS control panel. No VPS servers or nodes are affected.
We are working to rectify this as quickly as possible.
The planned migration is now complete with only a few minor issues relating to DNS which are now resolved.
If any clients are experiencing any issues with their sites then please do contact us through the support helpdesk.
As notified earlier this week, we have now commenced the migration of all Linux shared/reseller hosting plans from the old server network. We will be updating this post with the progress of the move.
20:50 – Server IS-03093 has commenced migration. This server has the shared IP of 78.129.143.18
20:55 – Server IS-08532 has commenced migration. This server has the shared IP of 95.154.214.20
22:20 – IS-03093 is now 20% complete. IS-08532 is now 45% complete.
23:30 – IS-03093 is now 32% complete. IS-08532 is now 90% complete.
23:46 – IS-03093 is now 39% complete. IS-08532 is 100% complete. IS-12812 has commenced migration; This server has the shared IP of 95.154.214.134
00:30 – IS-03093 is now 52% complete. IS-12812 is 100% complete.
01:30 – IS-03093 is now 70% complete.
04:15 – IS-03093 is now complete