Data Centre Upgrade

June 11th, 2009

We have been today informed by the data centre where our servers are located that they will be migrating several racks of servers to their new purpose built location a short distance from the current data centre at Blue Square.

The move will involve powering down the servers in the affected racks, packing and transporting them to the new location and then re-racking the server and testing.

During the move the server will obviously be unavailable for a short period so this announcement serves as notice of intended downtime. We have servers distributed over several racks in the data centre so please refer to the schedule and affected servers below:

Rack V2 - Move Date 21st June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours

Affected Servers:
IS-3711: Helm control panel & MS SQL Server
IS-3712: Mail and FTP services
IS-3713: MySQL4 databases
IS-3714: ColdFusion MX7 webserver
IS-3715: ColdFusion MX6 webserver

IS-3716: Windows webserver
IS-3717: Private dedicated server
IS-3718: MySQL5 databases

Rack V4 - Move Date 22nd June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours

Affected Servers:
IS-7931: Private dedicated server

Rack V6 - Move Date 23rd June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours

Affected Servers:
IS-5965: Private dedicated server
IS-7994: Private dedicated server

Rack W1 & W6 - Move Date 24th June 2009
Move Window: 22:00 for 7 hours

Downtime: < 2 hours
Affected Servers:
IS-3587: Private dedicated server
IS-3093: Linux shared server (cPanel/WHM Users)

Rack W3 & W5 - Move Date 25th June 2009

Move Window: 22:00 for 7 hours
Downtime: < 2 hours
Affected Servers:
IS-3295: Linux shared server (DirectAdmin Users)
IS-7420: Private dedicated server

IS-7627: Private dedicated server

If your server is not listed above then a scheduled time has not been set at this point. We will be informing these users at a later stage.

If your server IP address begins with 95.154.xxx.xxx then you are already located within the new facility and will not need to be moved.

Questions about the move.
We realise that you may have questions about this move so hopefully the summaries below will help. Obviously if you have a question not covered below then please do contact the support desk.

Will my data be safe?

Yes it will. We already back up all shared hosting accounts plus dedicated servers who use our off-site service to a separate data centre in Manchester. In addition, we will be carrying out secondary backups to internal servers.

NB: Although we are taking every precaution with your data we are NOT responsible for any data loss howsoever caused. You are therefore STRONGLY advised to have up-to-date backups before the move.

Will I need to make any changes to my site?
No. You will not need to make any changes to files or databases.

Will the IP addresses change after the move?
At this time the IP addresses will remain unchanged after the move.

I don”t know if I am affected by this move?

If you are a shared hosting customer then you will be affected by the move. If you have a dedicated server with us then you need to locate your server ID in the list above for details of when your service will be re-located.

I don”t see my server listed?
Either the server has not been scheduled yet for a move in which case we will inform you at a later stage or your server is already located in the new facility.

What if I have any questions?
Please use our support desk if you have any questions about this notification:

https://www.openmindhosting.co.uk/support/

Posted in General Announcments, Linux Servers, Windows Servers | No Comments »

Linux Server One Unavailable

May 11th, 2009

We are aware of an issue affecting all sites on Linux server one and we are working as quickly as possible to recify the problem.

Please stand by for further updates…

Update 22:35 - This has now been resolved.  We apologise for any inconvienience this may have caused.

Posted in Linux Servers | No Comments »

PHP Upgrade complete on Linux Server One

April 19th, 2009

The previously notified work on Linux Server One is now complete.  The server is online and functioning normally and is now running PHP v5.2.9

Posted in Linux Servers | No Comments »

PHP Maintenance on Linux Server One

April 17th, 2009

This weekend we will be upgrading the version of PHP for Linux hosting accounts to the latest stable release (v5.2.9)  The work will involve rebuilding PHP and Apache and the result of this work will mean site(s) hosted on Linux Server One will be down for up to 30 minutes.  Email and FTP will be unaffected during this time.

The upgrade window for this essential will be between 7pm and 9pm Sunday 19th April 2009.

During the upgrade, the Apache web server will be stopped and sites will not be accessible for up to 30 minutes.

Once the upgrade is complete we will post an announcement on our status board at http://www.openmindstatus.com informing customers of the upgrade completion.

Please accept our apologies in advance for this slight interruption but it is necessary to upgrade PHP to the latest release to ensure that smooth operation and updates to security of sites using PHP.

If you have any concerns then please do not hesitate to get in touch with our support team.

Posted in Linux Servers | No Comments »

ColdFusion MX6.1 Server

March 19th, 2009

We are aware of an issue with the ColdFusion MX6 server (IS-3715) that i preventing the display of customer sites.

We are investigating the issue as a matter of urgency and will update users as soon as possible.

Update 17:35 - It would appear at this stage that the OS system disk may have become corrupted.  We are attempting to repair the disk now.  Customer data is not affected as this information is held on a separate disk.

Update 18:27 - The chkdsk system is now approximately 75% complete and is recovering orphaned files.  Once this process is complete we should be able to gain access into the server to establish if the disk requires a replacement.

Update 21:20 - Files are still being recovered from the system disk.  This is taking considerable time as there are thousands of files to check. Once the process is complete we will be in a better position to asses the server.

Update 23:04 - Unfortunately the chkdsk is still running and we will be unable to halt the progress without possibly damaging the drive.  Further updates will follow as soon as we have them….

Update 00:42 - The recovery of orphaned files is still ongoing, we do not have an ETA of when this will be complete.

Update 03:10 - The chkdsk has now completed and the server is back online.  We will be assesing the disk structure and possible replacement later today.

Posted in Windows Servers | No Comments »

Mailserver Upgrade Progress…

March 9th, 2009

19:52 - The upgrade of the primary mailserver has now commenced.

The mail server is currently stopped so no access via POP, SMTP, IMAP or Webamail is possible until the upgrade is complete.

Mail is currently being delivered to our backup mail sever and will be held there until the upgrade is completed.

20:04 - The mailserver upgrade is now complete and services have been restarted.  We are now checking the upgrade to ensure it was successful.

20:09 - The upgrade was successful and mail from the backup server is now strating to filter through.

Posted in Windows Servers | No Comments »

Mailserver Maintenance

March 6th, 2009

This is notice of scheduled maintenance work to be carried out on the primary mail server during the evening of Monday, 9th March 2009.  The work is scheduled to commence between 8pm and 9pm and will last approximately 60 minutes.

The essential work will involve an upgrade of the mail server software to the latest release and during this time, POP, SMTP, IMAP and WebMail services will be unavailable.

During the maintenance period, email will be delivered to our backup mail server but you will not receive this email until after the work has completed.

Notice that the work has been completed will be posted on our status site along with updates concerning the work.

Please do not hesitate to contact us with any questions you may have.

Posted in Windows Servers | No Comments »

MySQL Maintenance Update

February 12th, 2009

The work on the MySQL server for Nix server one was completed in full at approximately 9:45 with only a couple of minutes down time.

Any problems or issue with MySQL databases should be reported through our helpdesk:

http://www.openmindhosting/support

Posted in Linux Servers | No Comments »

Essential Planned Maintenance for Nix Server One

February 12th, 2009

This evening from around 21:30 we will be carrying out essential maintenance on the MySQL server for your hosting account.  This work is essential to ensure the smooth running and continued stability of the MySQL server.

We anticipate the work will take around 10-15 minutes to complete and during this time, your MySQL databases(s) may be unavailable resulting in an error for your site.

We appreciate this is short notice and do apologise in advance for any inconvenience this may cause but the work is essential to the stability of your account.

If you have any concerns or questions then please do submit a support ticket through our helpdesk:

http://www.openmindhosting.co.uk/support

Posted in Linux Servers | No Comments »

Linux Server One MySQL Update 20:29

January 18th, 2009

The maintenance work completed around an hour ago but some issues were encountered so a decision has been made to hold off the move untail a later date.

Posted in Linux Servers | No Comments »

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