We are aware of issues affecting our Windows network at present, we are working to resolve the problem as quickly as possible.
UPDATE 17:31
We have now located the issue to be with our DNS server. We have technicians on site and are working to resolve the problem.
UPDATE 18:42
The DNS server is now back up and running and we shall continue to monitor it’s status. Please accept our apologies for this unexpected down time.
We are experiencing a very high volume of calls which is preventing us from working through the outstanding issues.
Whilst we appreciate there are still problems we would ask that you either send a support ticket to support@openmindhosting.com or visit www.openmindsupport.com to let us know if you are having problems.
Firstly we would like to apologise for the issues you may have suffered over this weekend. The migration certainly didn’t go as smoothly as we had hoped despite several weeks of planning and preparation. Our team worked a total of 26 hours on Friday/Saturday to make sure the majority of our services were up and running and this work continued in earnest today.
The Helm control panel is now available at www.helmcontrolpanel.net
We are making some final checks to the Helm database and we should be allowing access gain very shortly.
External access to the mail server webmail is now back online. Please use the record webmail.yourdomain.com where yourdomain.com should be replaced by your actual domain name and then your database username and password.
NB: It may take up to an hour for the DNS change to take effect.
External access to the MySQL4 database server is now back online. Please use the record mysql4ext.yourdomain.com where yourdomain.com should be replaced by your actual domain name and then your database username and password.
NB: It may take up to an hour for the DNS change to take effect.
External access to the MySQL5 database server is now back online. Please use the record mysql5ext.yourdomain.com where yourdomain.com should be replaced by your actual domain name and then your database username and password.
NB: It may take up to an hour for the DNS change to take effect.
The FTP server is now back online, accessible and tested. The FTP record is unchanged although the IP has been updated.
Please ensure you only connect to ftp.yourdomain.com where yourdomain.com is you actual domain name as the old IP address will no longer function.
NB: It may take up to an hour for the DNS change to take effect.
Open Mind Support (www.openmindsupport.com) is now back online for the submission of support tickets.