We have now resolved the server hardware issues that were preventing us from completing the migration and we will be working full speed to resolve all outstanding issues today.
Myself and my team work a total of 26 hours yesterday and will remain in the office today until everything is stable.
Thank you for your patience and normal service will be resumed as soon as possible.
Phil Williams
The majority of users are now up and running although there are still some issues still to be worked out.
All outstanding problems will be resolved within the next 24 hours.
Thank you for your patience in what turned out to be an extremely difficult move of our services.
The Windows server is now operational with all client data installed. We hope to complete the installation of the SSL certificates later this afternoon/this evening.
We are in the final stages of extracting the backup files and re-inserting the DNS records so sites can communicate with the database servers.
Helm restore is approximately 60% complete and we are now extracting a full backup of the domains onto the new server.
We are having issues restoring data for the webservers mercury, jupiter and saturn from the backups. At first investigation it looks like data was only partially restored.
As a precaution we are making secondary backups to restore from but obviously this will take time to complete.
Further updates will be posted as soon as possible.
The MySQL5 database server has now been restored with zero data loss or corruption.
The mail server is now back online and delivering email as normal.
All email that was held in users mailboxes prior to the start of the move is now available and email delivered since the start of the move is now starting to flow through from the backup mail server.
Please note that this process to “catch up” with email may take some time and the timestamps on emails held in the backup queue may not be accurate.
The MySQL4 database server has been restored in full with zero data loss or corruption.
Restoration is now 80% complete