Archive for May, 2008

Network Connectivity Issue at Linx

Sunday, May 18th, 2008

There has now been a second significant problem at LINX which will be affecting internet traffic throughout the UK, this happened at approximately 19:50. Once again you will be able to see the affects of this by checking their public traffic statistics.

https://www.linx.net/pubtools/trafficstats.html

Our network is designed to close down connections that have problems via the BGP protocol, which is what happened. Traffic is then automatically re-routed over other connections. The network resiliency happened as designed and traffic continued to flow as normal.

There is a considerable amount of network disruption at other UK providers as a result of this problem at LINX, but our service is not affected by this. If you use certain UK providers to connect to us you may see performance adversely affected and also packet loss; this is a problem at the provider/LINX end rather than Blue Square.

In short, if your ISP uses Linx to route traffic through to us then you will experience a drop in perfomance but we must stress that that this not a problem we have any control over and you should contact your ISP for further clarification.

Coldfusion MX7 Server

Friday, May 16th, 2008

We are aware of an issue with the ColdFusion MX7 server and we are working as quickly as possible to resolve the problem.

 Update 14:45 – This has now been resolved.

Mailserver Upgrade

Friday, May 9th, 2008

The primary mailserver will be unavailable for approximately 10 minutes whilst we upgrade to the latest release.

Mail will continue to be delivered to our backup mail server.

Network Outage – Update

Friday, May 2nd, 2008

This is an update to the message we posted earlier regarding network problems at the London Internet Exchange (LINX). This is completely unrelated to the issue at RHC on Wednesday.

LINX is where the majority of UK ISPs and content providers connect to each other and exchange traffic. There was a significant problem earlier today at approximately 11:15 which affected LINX, and can be seen at their public traffic statistics by the graph dropping to half the usual levels:
https://www.linx.net/pubtools/trafficstats.html

Our network is designed to close down connections that have problems via the BGP protocol, which is what happened. Traffic is then automatically re-routed over other connections. The network resiliency happened as designed and traffic continued to flow as normal.

There is a considerable amount of network disruption at other UK providers as a result of this problem at LINX, but our service is not affected by this. If you use certain UK providers to connect to us you may see performance adversely affected and also packet loss; this is a problem at the provider/LINX end rather than pur data centre.

We would like to emphasise this problem is outside our network, and is completely unrelated to the issue that happened at our RHC data centre on 30th April 2008.

Network Outage

Friday, May 2nd, 2008

There appears to have been a major outage at LINX (London Internet Exchange) that has caused the data centre our servers located in along with several thousand other servers to suffer a loss of network connectivity.

The outage lasted approximately 30 minutes and we will update this post once we have more information.