Open Mind Status

We are aware of an issue with the ColdFusion MX6 server (IS-3715) that i preventing the display of customer sites.

We are investigating the issue as a matter of urgency and will update users as soon as possible.

Update 17:35 – It would appear at this stage that the OS system disk may have become corrupted.  We are attempting to repair the disk now.  Customer data is not affected as this information is held on a separate disk.

Update 18:27 – The chkdsk system is now approximately 75% complete and is recovering orphaned files.  Once this process is complete we should be able to gain access into the server to establish if the disk requires a replacement.

Update 21:20 – Files are still being recovered from the system disk.  This is taking considerable time as there are thousands of files to check. Once the process is complete we will be in a better position to asses the server.

Update 23:04 – Unfortunately the chkdsk is still running and we will be unable to halt the progress without possibly damaging the drive.  Further updates will follow as soon as we have them….

Update 00:42 – The recovery of orphaned files is still ongoing, we do not have an ETA of when this will be complete.

Update 03:10 – The chkdsk has now completed and the server is back online.  We will be assesing the disk structure and possible replacement later today.

19:52 – The upgrade of the primary mailserver has now commenced.

The mail server is currently stopped so no access via POP, SMTP, IMAP or Webamail is possible until the upgrade is complete.

Mail is currently being delivered to our backup mail sever and will be held there until the upgrade is completed.

20:04 – The mailserver upgrade is now complete and services have been restarted.  We are now checking the upgrade to ensure it was successful.

20:09 – The upgrade was successful and mail from the backup server is now strating to filter through.

This is notice of scheduled maintenance work to be carried out on the primary mail server during the evening of Monday, 9th March 2009.  The work is scheduled to commence between 8pm and 9pm and will last approximately 60 minutes.

The essential work will involve an upgrade of the mail server software to the latest release and during this time, POP, SMTP, IMAP and WebMail services will be unavailable.

During the maintenance period, email will be delivered to our backup mail server but you will not receive this email until after the work has completed.

Notice that the work has been completed will be posted on our status site along with updates concerning the work.

Please do not hesitate to contact us with any questions you may have.