We have been today informed by the data centre where our servers are located that they will be migrating several racks of servers to their new purpose built location a short distance from the current data centre at Blue Square.
The move will involve powering down the servers in the affected racks, packing and transporting them to the new location and then re-racking the server and testing.
During the move the server will obviously be unavailable for a short period so this announcement serves as notice of intended downtime. We have servers distributed over several racks in the data centre so please refer to the schedule and affected servers below:
Rack V2 – Move Date 21st June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours
Affected Servers:
IS-3711: Helm control panel & MS SQL Server
IS-3712: Mail and FTP services
IS-3713: MySQL4 databases
IS-3714: ColdFusion MX7 webserver
IS-3715: ColdFusion MX6 webserver
IS-3716: Windows webserver
IS-3717: Private dedicated server
IS-3718: MySQL5 databases
Rack V4 – Move Date 22nd June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours
Affected Servers:
IS-7931: Private dedicated server
Rack V6 – Move Date 23rd June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours
Affected Servers:
IS-5965: Private dedicated server
IS-7994: Private dedicated server
Rack W1 & W6 – Move Date 24th June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours
Affected Servers:
IS-3587: Private dedicated server
IS-3093: Linux shared server (cPanel/WHM Users)
Rack W3 & W5 – Move Date 25th June 2009
Move Window: 22:00 for 7 hours
Downtime: < 2 hours
Affected Servers:
IS-3295: Linux shared server (DirectAdmin Users)
IS-7420: Private dedicated server
IS-7627: Private dedicated server
If your server is not listed above then a scheduled time has not been set at this point. We will be informing these users at a later stage.
If your server IP address begins with 95.154.xxx.xxx then you are already located within the new facility and will not need to be moved.
Questions about the move.
We realise that you may have questions about this move so hopefully the summaries below will help. Obviously if you have a question not covered below then please do contact the support desk.
Will my data be safe?
Yes it will. We already back up all shared hosting accounts plus dedicated servers who use our off-site service to a separate data centre in Manchester. In addition, we will be carrying out secondary backups to internal servers.
NB: Although we are taking every precaution with your data we are NOT responsible for any data loss howsoever caused. You are therefore STRONGLY advised to have up-to-date backups before the move.
Will I need to make any changes to my site?
No. You will not need to make any changes to files or databases.
Will the IP addresses change after the move?
At this time the IP addresses will remain unchanged after the move.
I don”t know if I am affected by this move?
If you are a shared hosting customer then you will be affected by the move. If you have a dedicated server with us then you need to locate your server ID in the list above for details of when your service will be re-located.
I don”t see my server listed?
Either the server has not been scheduled yet for a move in which case we will inform you at a later stage or your server is already located in the new facility.
What if I have any questions?
Please use our support desk if you have any questions about this notification: