Archive for October, 2009

ColdFusion MX6 Server Issue

Wednesday, October 28th, 2009

We are aware of a problem with the ColdFusion MX6 server and we are currently investigating the issue.

This will only be affecting sites using ColdFusion MX6 not MX7.

22:20 – The primary disk may have corrupted some sectors so we are currently running a chkdsk on the disk to repair the problem. This is the disk for the main operating system so website data is affected.

Note that this process can take up to four hours to complete but we will bring the server back online asap.

00:23 – The server is now back online and we are investigating the health of the hard drive.

Posted in Windows Servers | No Comments »

Network Maintenance 21st October 2009

Tuesday, October 20th, 2009

We will be performing maintenance which will affect your service. This will last about 15 minutes, and during this time, your server will go offline as the switch is rebooted.

Maintenance Type: Switch Maintenance
Expected effect on your service: No Connectivity
Expected duration:
This will occur between: 01:00 hrs on Wednesday 21st Oct 2009 and 02:00 hrs on Wednesday 21st Oct 2009 (All times are BST)
Affected: All servers connected to edge switch in rack A5.

This maintenance is to reboot the edge switch in rack A5. The switch requires a reboot to resolve a technical problem we have with it.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

The affected servers are our shared hosting network and selected dedicated servers.

UPDATE:

The scheduled maintenance that was arranged for this morning has been completed and we can confirm that all of the servers have come back online without any problems.

Affected: All servers connected to edge switch in rack A5.
Maintenance Type: Switch Maintenance
Effect of maintenance: Temporarily loss of connectivity
Downtime duration: 5 Minutes.

The maintenance was to reboot the edge switch in rack A5. The switch required a reboot to resolve a technical problem we were having with it.

Posted in Windows Servers | No Comments »

DirectAdmin Server Move

Monday, October 12th, 2009

19:54 – The sever move will begin shortly and all services will be stopped on the old server until after the move is complete

20:12 – Accounts are currently being backed up on the old server

21:01 – Admin accounts are now being restored on the new server

21:17 – Reseller accounts are now being restored

21:20 – User accounts with shared IPs are now being restored

21:39 – A minor issue has been encountered and we are currently rebuilding PHP/Apache

21:46 – Currently restoring fixed IP accounts

22:18 – All user accounts now restored, name server IP changes now in progress

Posted in Linux Servers | No Comments »

DirectAdmin Server Maintenance

Wednesday, October 7th, 2009

This is advanced notice of the maintenance work to be carried out on the DirectAdmin Linux server. If you use DirectAdmin to administer your site then you will be affected by this move.

Our monitoring system has picked up a minor issue with this server so as a precaution, all accounts will be moved to a new server.

The work has been scheduled for Monday 12th October from 8pm

Further updates will be posted closer to the time.

Posted in Linux Servers | No Comments »