At 13:10 we received an update from LINX to say that their emergency maintenance steps had restored stability and they were advising all peers to re-establish sessions. We followed that advice and began restoring our LINX sessions. This process was completed at 13:48, however a small number of our peers have kept their sessions administratively down. This is their choice but may impact traffic if you would normally cross their network to reach us. We have been monitoring the situation this afternoon and have seen traffic levels return to normal. There have been no further reports of problems.
LINX are planning further ‘tidy up’ maintenance tonight, but according to their descriptions of the works, they do not affect the Open Mind Hosting connections. We are hopeful that this is a conclusion to this incident and that LINX will maintain the resumed normal service.
If any one is still experiencing difficulties please do not hesitate to contact us. We will do what we can to investigate any issues and resolve them for you if we can. However, please bear in mind that the cause of all the problems over the last 24 hours has been outside the Open Mind Hosting network and we may not be able to act for you.