We are aware of an issue with the MySQL server on Linux Server One and we are working to resolve this as quickly as possible.
Update 18:36 – The server is failing to respond due to an excessively high CPU usage. Wea re attempting to reboot the server now.
Update 18:40 – It looks like the reboot has not resolved the issue, technicians are on-site and are investigating further.
Update 19:29 – We have gained access to the server but it does look like a major issue with the boot disk. We are running a disk repair at the moment to try and resolve the boot issue.
Update 20:24 – Unfortunately it does look like the primary hard disk on the server is fatally corrupted. The procedure is now that we will have to replace the disk, reinstall the OS and cPanel and then start restoring accounts. Note that this process will take several hours to complete but we will give you constant updates as to the progress.
Update 21:05 – The faulty drive has now been replaced and the operating system re-installed. We are currently installing cPanel/WHM
Update 22:33 – cPanel/WHM has now been re-installed and we are in the process of securing it for the restoration of accounts.
Update 02:14 – We have now commenced restoring user account. This will be done alphabetically and we shall proceed as quickly as possible.
Update 02:38 – Account zero-a restored
Update 02:58 – “B” accounts restored
Update 03:27 – “C” accounts restored
Update 03:42 – “D” accounts restored
Update 03:53 – “E” accounts restored
Update 04:34 – “F” accounts restored
Update 05:00 – “G” & “H” accounts restored
Update 05:10 – “I” accounts restored
Update 05:12 – “J” accounts restored
Update 05:19 – “K” accounts restored
Update 05:25 – “L” accounts created
Update 05:41 – “M” accounts restored
Update 05:47 – “N” accounts restored
Update 06:00 – “O” accounts restored
Update 0612 – “P” accounts restored
Update 06:14 – “Q” accounts restored
Update 06:18 – “R” accounts restored
Update 06:47 – “S” accounts restored
Update 07:04 – “T” accounts restored
Update 07:06 – “U” accounts restored
Update 07:18 – “W” accounts restored
Update 07:23 – “Z” accounts restored
All user accounts have nw been restored from the backups taken at around 2am yesterday morning. Would allusers please carefully check their account and report any issues through the helpdesk: https://www.openmindhosting.co.uk/support/
A RFO (Reason For Outage) will be issued shortly.