For reasons unknown at this point, the backups that were restored through the night are actually from February of this year. This is of course a major blow to the hard work the team put in through the night as well as causing further inconvenience for users.
We are presently downloading the offsite backups which are up to date and we shall then have to start the restoration of accounts from scratch.
As the offsite backups are already in tar format, the process shouldn’t take as long as it did last night.
Obviously this is a major setback but we would appreciate your patience and understanding whilst we try and resolve this asap.
Please note that to keep accounts in sync we have deliberately stopped all services on the Linux server whilst we restore from the recent backups
Update 09:35 – Backups from 15th April are now being downloaded t the server. We expect this to be complete by approximately 10:45
Update 10:11 – Approximately 5GB of data left to download before we can start restoring. This should start at around 10:30
Update 10:50 – Currently terminating accounts so that they can be recreated with the correct data.
Update 12:10 – The restoration of accounts has now begun in alphabetical order. Each account takes between 30-60 seconds to fully restore so it is hard for us to give an ETA of the completion. As each account is restored however, it will immediately become active again for web traffic and email.
Update 12:18 – Restoration 15% complete
Update 12:31 – Restoration 25% complete
Update 12:45 – Restoration 30% complete
Update 13:11 – We’re just resolving a minor issue with cPanel and we will then be able to continue with the account restoration.
Update 13:27 – Earlier problems with cPanel have been resolved and we are continuing with the restoration albeit in blocks of 10 domains at a time to prevent server overloads.
Update 13:52 – We are now well over half way through the restoration process.
Update 14:22 – We are now restoring the last batch of accounts and this should be completed within the hour. Thank you for your patience during this very frustrating period.
Update 14:51 – There are currently around ten accounts left to restore…
We are aware of an issue where PHP files are not being parsed rather the browser is trying to download the file. This is being treated as a high priority and will be dealt with as soon as the restoration task completes.
Update 15:19 – All accounts have now been full restored. We are currently recompiling Apache/PHP to resolve the above issue.