Archive for May, 2010

Unscheduled Network Outage

Tuesday, May 25th, 2010

The data centre our dedicated servers are located within suffered an unscheduled network outage last night.  Repost as follows:

Date: 25/05/2010
Time: 00:20
Outage Type: Connectivity Interruption
Duration: < 75 minutes
Affected Service(s): All dedicated servers

At approximately 00:20 a network issue was detected affecting connectivity to the North cluster in RS Spectrum House. The cause of this appears to have been a very large amount of malicious traffic directed at the RS network. This traffic has unfortunately caused a routing issue within the RSH.North cluster.

Our on call engineers were contacted and the traffic has been removed from the network. Normal service was restored at approximately 01:35. This problem will have affected different clients in different ways. It will have ranged from no effect, to an increase in latency and some packet loss, to a more substantial loss of connectivity.

We would like to express our sincere apologies for the inconvenience this will have caused. If you are experiencing any problems as a result of this please do not hesitate to contact our support team immediately and we will look into this for you.

At this time we do not have any further updates from the data centre but we will post them here once they arrive.

Posted in Linux Servers, Windows Servers | No Comments »

Migration of Open Mind Hosting

Wednesday, May 19th, 2010

We are currently migrating the primary Open Mind Hosting domain to a new server so you may experience minor issues accessing your account whilst the IP changes propagate.

This should be fully resolved within 24 hours.

Posted in General Announcments, Linux Servers, Windows Servers | No Comments »