Archive for June, 2010

Linux Server IS-08532 Maintenance

Wednesday, June 30th, 2010

Users may experience a slight slowdown in performance and/or network connectivity issues for IS-08532 for the next 20 minutes.

This is because we are carrying out essential server maintenance that could not be scheduled due to it’s importance.

This work should be completed shortly…

Planned Network Maintenance

Tuesday, June 29th, 2010

We will be carrying out maintenance which is applicable to some of your services with us.

Maintenance Type: Network
Expected effect on your service: Small Degradation in Performance
Expected downtime duration: 0 minutes
This will occur between 08:00 and 17:00 on 30/06/2010 (UK Time)

The following servers are relevant to this message:

IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07759, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-10952, IS-11329, IS-11743, IS-11959

This is an emergency maintenance required to change the route for one of our fibre uplinks. During the maintenance period there will be a small degradation in performance but there will be no connectivity interruption.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

Scheduled UPS Maintenance

Tuesday, June 15th, 2010

Maintenance Type: Infrastructure
Expected effect on your service: No Effect
Expected downtime duration: 0 minutes
This will occur between 08:00 and 18:00 on 05/07/2010 (UK Time)

The following servers are relevant to this message:

IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07759, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-10952, IS-11329, IS-11743

On the 5th of July 2010 there will be a maintenance window to expand the capacity of the UPS systems. An additional UPS control unit and its associated batteries will be added to the existing cluster. This is to ensure the UPS system continues to provide fully redundant power backup as the site grows. This work creates an “at risk” period for your service. This maintenance is not service-affecting, but during the maintenance period services are at an increased risk.

During the maintenance period the critical load will be transferred seamlessly from the UPS to the raw mains. When the maintenance is complete it will be transferred back seamlessly.

We have confirmed with Southern Electric that they have no maintenance scheduled during this period.

Notification of Scheduled Maintenance

Monday, June 7th, 2010

Please note we will be carrying out minor upgrade to our server network which will affect shared/reseller clients and certain dedicated server clients. The details are:

Maintenance Type: Network
Expected effect on your service: Connectivity Interruption
Expected downtime duration: 15 minutes
This will occur between 05:30 and 08:30 on 15/06/2010 (UK Time)

The following servers are relevant to this message:

IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07759, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-10952, IS-11329, IS-11743

This maintenance is to enable a service on the VSS-1440 cluster in order to upgrade the available number of VLANS.

This will restart one of the services on the VSS-1440 cluster, which will cause a short network interruption.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.