We are currently investigating an outage with IS-3716 which is one of the Windows web servers. We shall provide more updates as soon as possible.
Update 19:00 – The following email has been sent to all affected users:
You are receiving this email as you currently have a Windows hosting plan with Open Mind Hosting.
IMPORTANT! This issue ONLY affects users who have sites on server IS-03716. It does NOT affect users on server IS-08313. In short, if your web site is available then you are not affected.
At around 5:30pm we detected an issue with server IS-03716 which is used to serve website requests on our shared hosting platform. On investigation it appears that the primary disk for this server may be in the process of failing. To prevent any data loss we have taken the server offline whilst we perform a full diagnostic and attempt to repair the disk.
Based on the results of these tests, we may have to reinstall the operating system and/or retrieve your web site data from backups which were taken at around 1am this morning.
The net result of this is that all web sites on the affected server will not be currently available. This does not affect email or databases as they are both on separate servers.
We shall provide updates as soon as we have them via our status board at http://www.openmindstatus.com so please try and avoid submitting a ticket asking for updates as we post progress on the status board for all to see. Once we have restored service, a further email will be sent.
Obviously this is an inconvenience to you but rest assured we are working as quickly as possible to resolve the situation.
Update 21:20 – We are currently running a check disk on both drives to rule out any drive corruption.
Update 02:30 – the disk check is still continuing. Note that this the preferred method to formatting the server. A further update will be issued shortly.
Update 04:00 – the chkdsk is still running but should be completed shortly.
Update 09:00 – Unfortunately due to the time chkdsk is taking to complete it does indicate that the level of corruption is unsalvageable . A decision has been made to reload the OS to prevent further downtime. A new status post has been made to track the restoration progress.