Archive for the ‘General Announcments’ Category

Any other problems?

Sunday, March 9th, 2008

Firstly we would like to apologise for the issues you may have suffered over this weekend.  The migration certainly didn’t go as smoothly as we had hoped despite several weeks of planning and preparation.  Our team worked a total of 26 hours on Friday/Saturday to make sure the majority of our services were up and running and this work continued in earnest today. The majority of issues are now resolved but if you are still having a problem then please either send an email support@openmindhosting.com or submit a ticket at www.openmindsupport.com In order for us to resolve your problem as quickly as possible, please follow the following format when reporting a problem: Domain affected: Error message if any:Any other information: If you are telling us about multiple domains then please follow the above format for each domain and problem. We will then resolve the problem as quickly as possible. Thank you for your continued patience and rest assured we are working flat out to stamp out the final bugs.

Helm Maintenance

Monday, February 25th, 2008

The Helm control panel will be unavailable for approximately 30 minutes whilst we carry out some essential maintenance.