Open Mind Status » Linux Servers

Linux server IS-14540

Server Support — Sun, 15 Jan 2012 20:07:41 +0000

The above server is currently unavailable due to a failed power supply unit. We have engineers dealing with the issue and will post an update shortly.

Update 21:00 – the server is now back online. Please accept our apologies for the inconvenience caused.

Network Upgrade Phase I

Server Support — Tue, 29 Nov 2011 09:13:11 +0000

As part of our long term commitment to continually raising the level of hosting service that we provide , we are undertaking a major capital investment programme to improve and upgrade our entire network.

The net result of this programme will be a network with greater capacity and redundancy, complete with a ‘future proofing’ capability enabling us to offer you new services like IPv6 and MPLS in the very near future.

We are planning to implement this upgrade in two phases over the coming weeks, with the first scheduled window being 1st December between the hours of 01:00 am and 06:00 am GMT. During this window clients will experience a very short period of connectivity interruption of less than two minutes as we change the routing configuration from the current equipment to four fully redundant network segments. The second phase, details of which will be released in a separate communication, will involve the migration of the rack uplinks to the new network segments. Once again as a consequence of implementing Phase 2, clients will also experience a period of less than two minutes of connectivity interruption.

We apologise for any inconvenience this may cause, and hope that you’ll appreciate that we are undertaking this action to ensure that we can continue to provide the best hosting service available.

VPS Control Panel Issue

Server Support — Mon, 06 Jun 2011 15:34:41 +0000

We are currently experiencing a minor issue with the SolusVM VPS control panel. No VPS servers or nodes are affected.

We are working to rectify this as quickly as possible.

Linux Server Migration Complete

Server Support — Sat, 21 May 2011 10:36:37 +0000

The planned migration is now complete with only a few minor issues relating to DNS which are now resolved.

If any clients are experiencing any issues with their sites then please do contact us through the support helpdesk.

Linux Server Migration Progress

Server Support — Fri, 20 May 2011 19:52:28 +0000

As notified earlier this week, we have now commenced the migration of all Linux shared/reseller hosting plans from the old server network. We will be updating this post with the progress of the move.

20:50 – Server IS-03093 has commenced migration. This server has the shared IP of 78.129.143.18

20:55 – Server IS-08532 has commenced migration. This server has the shared IP of 95.154.214.20

22:20 – IS-03093 is now 20% complete. IS-08532 is now 45% complete.

23:30 – IS-03093 is now 32% complete. IS-08532 is now 90% complete.

23:46 – IS-03093 is now 39% complete. IS-08532 is 100% complete. IS-12812 has commenced migration; This server has the shared IP of 95.154.214.134

00:30 – IS-03093 is now 52% complete. IS-12812 is 100% complete.

01:30 – IS-03093 is now 70% complete.

04:15 – IS-03093 is now complete

Planned Linux Server Migrations

Server Support — Thu, 19 May 2011 17:31:48 +0000

In line with our server replacement program we have made the decision to retire the current Linux servers and replace them with higher spec machines in order to continue providing our customers with the high level of service they would expect. The new servers have now been provisioned and we are planning to move all Linux shared/reseller hosting accounts between Friday and Sunday this week.

The accounts will be migrated for clients and will happen at off peak times to minimise any impact to your services. There is nothing you need do as we will migrate all your data for you but we do recommend having an up to date backup of all your files and databases. During the migration you or your visitors may see a message indicating that the move is in progress but this is normal and will clear itself within about 60 minutes.

A further notification will be sent out and also posted on our status board during the move.

If you have any questions or concerns then please do not hesitate t get in touch with the support team.

Power Outage for VPS Host Node IS-13782

Server Support — Wed, 23 Mar 2011 08:49:45 +0000

At approximately 8:14am this morning, on site technicians detected a power outage for server IS-13782. On investigation it was found a power cable had become faulty which was subsequently replaced.

Power to the server was restored shortly afterwards and VPS servers are now back online although some may take a little longer to boot than others.

We apologise for the inconvenience and should your VPS not be responding as normal, please contact the support team.

Connectivity Issues at Linx

Server Support — Tue, 15 Mar 2011 08:51:28 +0000

Some users may be experiencing connectivity issues to our services due to an outage at LINX based in London.

Date: 14/03/2011

Time: 19:00

Duration: < 50 minutes

Affected Service(s): IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-07420, IS-07931, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-11329, IS-12110, IS-12290, IS-12441, IS-12812, IS-13332, IS-13333, IS-13468, IS-13520, IS-13740, IS-13782, IS-13880, VS-01020, VS-01143, VS-01834

LINX have made an announcement that they are experiencing problems. This was affecting any traffic coming to the Open Mind Hosting network via LINX. Any traffic transiting to Open Mind Hosting from any other peering points would have been unaffected

Our network engineers responded quickly and have shutdown our sessions at LINX. Traffic has been routed to alternative peers and should be flowing normally. Subsequent announcements from LINX have suggested that they have isolated the cause and are looking to fix it, but the Open Mind Hosting sessions at LINX will remain offline until further notice.

It is important to stress that the connectivity issues are outside of our control and should you be affected you should contact your Internet Service Provider for assistance.

If anyone is still experiencing any adverse effects please contact us immediately. We will continue to monitor the situation and will restore traffic via LINX only when we are confident they have fixed the problems within their network.

Network Issues

Server Support — Wed, 17 Nov 2010 08:22:57 +0000

We are currently experiencing a network issue affecting all dedicated servers and shared/reseller hosting plans.

It is not clear at this time where the issue lies but engineers are on site and are investigating as a high priority.

Update 09:06 – Resolution and RFO:

Date: 17/11/2010

Time: 07:40

Outage Type: Connectivity Interruption

Duration: < 55 minutes

Affected Service(s): IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07931, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-11329, IS-12110, IS-12290, IS-12441, IS-12812, VS-01020, VS-01143, VS-01695

At 08:00 this morning the cluster experienced similar issues to those on the 18/11/10. This again only affected a proportion of the traffic coming through RSH North side. However, those affected will have seen packet loss and increased latency.

Having identified the issue we have taken preventative steps. The cluster is now operating correctly and in a stable manner. We will provide further information as it is available but services are operating within normal parameters again. We apologise for the recurrence of this issue and are continuing to communicate with Cisco.

If you are experiencing any problems as a result of this please do not hesitate to contact our support team immediately and we will look into this for you.

Network Issues

Server Support — Mon, 18 Oct 2010 08:37:05 +0000

The primary data centre is currently having some network connectivity issues and this is affecting a small proportion of our servers causing timeouts and unresponsiveness.

We are monitoring the situation and will keep users updated with more information as and when we have it.

Update 10:38

Date: 18/10/2010
Time: 09:20
Duration so far: 1 hour, 18 minutes
Affected Service(s): IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-11329, IS-11743, IS-11959, IS-12110, IS-12290, IS-12441, IS-12812

There is currently a network issue affecting RSH North. At this time we believe this to be caused by a network routing problem at one of our peering connections. This problem is only affecting a proportion of traffic via RSH North.

Update 11:17

The issue affecting RSH North is ongoing. A proportion of the traffic into RSH North will currently be experiencing increased latency and packet loss at varying levels. In some instances this may appear to be complete connectivity loss.

We are investigating the cause and will provide further updates as soon as we possibly can.

Update 13:24:

The initial problem with a peering point that occurred earlier this morning has led to a problem within the VSS routing cluster that services RSH North. Our network team quickly eliminated as many causes as possible. This issue was then escalated to Cisco and we are currently involved in joint investigation to try and discern the underlying problem. As soon as we have any progress from this work we will inform you immediately.

Update 13:59:

Network connectivity has now been restored across all the servers however we are waiting fr an official all clear from the data centre before showing this issue as resolved.