23:10 – The upgrade has been completed and access restored. We’re checking everything has gone through smoothly but please contact the help desk should you have any questions or problems.

Mail services will be stopped during the upgrade but mail will continue to be delivered to our backup mailserver.

Once completed, users will have access to a completely revamped webmail interface as well as many other new options. For full details please visit the SmarterTools site:

http://www.smartertools.com/smartermail/mail-server-software.aspx

The work should not last more than 15 minutes but FTP and connections to MySQL databases on this server will not be available for the duration of the work.

We apologise for the short notice but an issue has been identified with the NIC card on this server and is therefore a high priority to replace it before a possible failure occurs.

Update 02:15 – This work was completed successfully.

We apologise for any inconvenience this may cause.

Maintenance Type: Network
Expected effect on your service: Small Degradation in Performance
Expected downtime duration: 0 minutes
This will occur between 08:00 and 17:00 on 30/06/2010 (UK Time)

The following servers are relevant to this message:

IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07759, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-10952, IS-11329, IS-11743, IS-11959

This is an emergency maintenance required to change the route for one of our fibre uplinks. During the maintenance period there will be a small degradation in performance but there will be no connectivity interruption.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

The following servers are relevant to this message:

IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07759, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-10952, IS-11329, IS-11743

On the 5th of July 2010 there will be a maintenance window to expand the capacity of the UPS systems. An additional UPS control unit and its associated batteries will be added to the existing cluster. This is to ensure the UPS system continues to provide fully redundant power backup as the site grows. This work creates an “at risk” period for your service. This maintenance is not service-affecting, but during the maintenance period services are at an increased risk.

During the maintenance period the critical load will be transferred seamlessly from the UPS to the raw mains. When the maintenance is complete it will be transferred back seamlessly.

We have confirmed with Southern Electric that they have no maintenance scheduled during this period.

Maintenance Type: Network
Expected effect on your service: Connectivity Interruption
Expected downtime duration: 15 minutes
This will occur between 05:30 and 08:30 on 15/06/2010 (UK Time)

The following servers are relevant to this message:

IS-03093, IS-03384, IS-03587, IS-03711, IS-03712, IS-03713, IS-03714, IS-03715, IS-03716, IS-03717, IS-03718, IS-03719, IS-05965, IS-06110, IS-07420, IS-07759, IS-07931, IS-08077, IS-08313, IS-08532, IS-08817, IS-08859, IS-08985, IS-09830, IS-09906, IS-10952, IS-11329, IS-11743

This maintenance is to enable a service on the VSS-1440 cluster in order to upgrade the available number of VLANS.

This will restart one of the services on the VSS-1440 cluster, which will cause a short network interruption.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

Date: 25/05/2010
Time: 00:20
Outage Type: Connectivity Interruption
Duration: < 75 minutes
Affected Service(s): All dedicated servers

At approximately 00:20 a network issue was detected affecting connectivity to the North cluster in RS Spectrum House. The cause of this appears to have been a very large amount of malicious traffic directed at the RS network. This traffic has unfortunately caused a routing issue within the RSH.North cluster.

Our on call engineers were contacted and the traffic has been removed from the network. Normal service was restored at approximately 01:35. This problem will have affected different clients in different ways. It will have ranged from no effect, to an increase in latency and some packet loss, to a more substantial loss of connectivity.

We would like to express our sincere apologies for the inconvenience this will have caused. If you are experiencing any problems as a result of this please do not hesitate to contact our support team immediately and we will look into this for you.

At this time we do not have any further updates from the data centre but we will post them here once they arrive.

This should be fully resolved within 24 hours.

Many thanks for your patience in what was a very smooth migration.